Delivery & Returns
We try are hardest to dispatch all orders the same day, if received before 1:00pm Monday-Friday (excluding Bank Holidays)
Your delivery options will be displayed on the checkout page and will be calculated depending on your shopping basket.
Free Delivery - Mainland UK orders over £100
Our free delivery service will be with you within 2-4 working days. Your package will usually be sent using Royal Mail Standard Mail services. Orders may at times require a signature.
Second Class Standard Mail - Non-Tracked - £2.99
Orders sent using our Second Class Standard Mail - Non-Tracked Service are usually delivered using Royal Mail Standard Mail services. Small orders for individual packs are likely to fit through your door but larger orders will require you to be available for delivery, and may at times require a signature. Your order should generally be in your hands within 3-5 working days following dispatch.
First Class Recorded Mail - Tracked - £4.99
Orders sent using our First Class Recorded Mail - Tracked Service are usually delivered using Royal Mail Recorded Mail services. Small orders for individual packs are likely to fit through your door but larger orders will require you to be available for delivery, and may at times require a signature. Your order should generally be in your hands within 1 working day following dispatch.
N.B. - Large orders will be dispatched by courier and may require a signature upon delivery.
European Mail - Non-Tracked - £8.99
European Mail - Tracked - £14.99
European Courier - 2.5kg - £19.99
5kg - £29.99
10kg - £39.99
25kg - £49.99
50kg - £74.99
REST OF THE WORLD DELIVERY
International Mail - Non-Tracked - £13.99
International Mail - Tracked - £18.99
International Courier - 2.5kg - £24.99
5kg - £39.99
10kg - 49.99
25kg - 69.99
50kg - £99.99
Supplying quality eco-friendly products to our customers is one thing, but we try to go even further by delivering your order to you in the most sustainable way we can. We do this by using only the most environmentally friendly of packaging materials including recycled cardboard boxes, 'Jiffy Green' plastic free mailing bags, 'Tesa' 100% recycled packaging tapes and solvent free eco-friendly adhesives and glues.
In an effort to further reduce our carbon footprint, paper invoices are not typically sent with orders, instead you will receive a full order confirmation via email, along with order status updates to keep you updated of the progress of your order. Should you require an additional and separate invoice, please just let us know and we'll be happy to email one over to you.
ecostrawz are manufactured to the highest quality, we therefore hope that you'll be happy with your purchase; however there may be times when you feel you need to return an item to us.
Please do not return purchases before contacting us in the initial instance. If we are not contacted, we will not be held responsible for any lost returns or return postage charges you may have incurred that may not have been necessary.
For all returns you will need to include your order and contact details. You will also need to mark the outer packaging of your return with your order number and ensure the parcel has suitable protective packaging for transit. Failure to comply with the above could result in delays processing the return.
The postal address for all returns is:
61 Bruton Way
If you have a change of heart regarding your order, please contact us within 14 days of receipt to arrange return of the items for a refund. The costs of returning goods to us shall be borne by you. You are also responsible for the goods while in transit until they reach our offices. Responsibility for loss or damage while in transit shall be borne by you or for you to dispute with your delivery service provider.
Please note: For hygiene reasons, all unwanted returned items must be in a full unused condition and in the original, unopened packaging. Upon receipt, we will provide a refund to the value paid for the items returned, excluding any delivery charges paid at time of order.
Damaged or faulty items
If you have received an item that is damaged or that is faulty on first use, please contact us. We will be able to offer a replacement or refund for the item, as long as there is no evidence of misuse or accidental damage. In some cases we will need to wait for the damaged/faulty item to get back to us. You may be asked to post this to us and we will reimburse the charges upon receipt of the return, and evidence of the postage paid.
Please note: All damages on receipt of the parcel must be reported to us within 3 working days.
Goods returned but lost in transit
We request that customers take reasonable care of their goods until they are returned to us. We recommend that goods are suitably packaged for transit and that a secure and trackable delivery service is used. Please ensure that you get a receipt for proof of postage. If your parcel is lost in transit, please make your claim with the courier used to return the goods.
Refunds & replacements
All returns will be processed and acted upon within 7 working days of receipt. If you chose a refund, the amount of time this takes to show in your account may depend on your bank and bank account type (usually around 3 days). If you choose a replacement, delivery will take the standard delivery time for your location.
Please note: These terms do not affect your statutory rights.