We aim to dispatch all orders swiftly, within 1 working day, however most orders are dispatched the same day, if ordered before 12 noon, Monday to Friday.
Supplying quality eco-friendly products to our customers is one thing, but we try to go even further by delivering your order to you in the most sustainable way we can. We do this by using only the most environmentally friendly of packaging materials including recycled cardboard boxes, 'Jiffy Green' plastic free mailing bags, 'Tesa' 100% recycled packaging tapes and solvent free eco-friendly adhesives and glues.
In an effort to further reduce our carbon footprint, paper invoices are not typically sent with orders, instead you will receive a full order confirmation via email, along with order status updates to keep you updated of the progress of your order. Should you require an additional and separate invoice, please just let us know and we'll be happy to email one over to you.
All orders for delivery within the UK are dispatched via Royal Mail Second Class Standard Mail at a price of £1.99 and will typically arrive within 2 - 4 working days following dispatch. This service is free of charge when spending over £20.00.
Should you require a faster delivery service, First Class delivery is available via Royal Mail First Class Standard Mail for £3.99. Orders are usually delivered within 1-2 working days following dispatch.
All international orders are dispatched via International Airmail for a flat rate of £7.99 (European Union) and £9.99 (Rest Of The World), no matter how large your order is.
Typical delivery times for this service are 7-10 working days following dispatch, however these will often arrive sooner.
ecostrawz are manufactured to the highest quality, we therefore hope that you'll be happy with your purchase; however there may be times when you feel you need to return an item to us.
Please do not return purchases before contacting us in the initial instance. If we are not contacted, we will not be held responsible for any return postage charges you may have incurred that may not have been necessary.
For all returns you will need to include your order and contact details, you will also need to mark the outer packaging of your return with your order number and ensure the parcel has suitable packaging for transit. Failure to comply with the above could result in delays processing the return.
The postal address for all returns is:
61 Bruton Way
If you have a change of heart regarding your order, please contact us within 14 days of receipt to arrange return of the items for a refund. The costs of returning goods to us shall be borne by you. You are also responsible for the goods while in transit until they reach our offices. Responsibility for loss or damage while in transit shall be borne by you or for you to dispute with your delivery service provider.
Please note: All unwanted returned items must be in a full un-used condition and in the original, unopened packaging. Upon receipt, we will provide a refund to the value paid for the items returned, excluding any delivery charges paid at time of order.
Damaged or faulty items
If you have received an item that is damaged or that is faulty on first use, please contact us. We will be able to offer a replacement or refund for the item, as long as this is reported in a reasonable amount of time. In some cases we will need to wait for the damaged/faulty item to get back to us. You may be asked to post this to us and we will reimburse the charges upon receipt of the return, and evidence of the postage paid.
Please note: All damages on receipt of the parcel must be reported to us within 3 working days.
Items received in error
Should you receive an incorrect item from us, please contact us right away. We will decide on the best course of action based on the product received. Please note you may be asked to return this to us and we will refund you the postage charges on receipt of the return, along with evidence of the postage paid.
Goods returned but lost in transit
We request that customers take reasonable care of their goods until they are returned to us. We recommend that goods are suitably packaged for transit and that a secure and traceable delivery service is used. Please ensure that you get a receipt for proof of postage. If your parcel is lost in transit, please make your claim with the courier used to return the goods.
Refunds & replacements
All returns will be processed and acted upon within 7 working days of receipt. If you chose a refund, the amount of time this takes to show in your account will depend on your provider and account type (usually around 3 days). If you choose a replacement, delivery will take the standard delivery time for your region as, seen on our 'Delivery' page.
Please note: These terms do not affect your statutory rights.